FAQ

Using the Site.

You will be required to register in order to use the site and its associated services. Once you have signed up please check your junk email if you do not receive a notification email and add our email address to your address book in order for your notification emails not be labelled as junk mail.

Site Security.

The Sarah Paris Site uses secure hosting for security in all your transactions.

Payment Options

You can pay by PayPal, or by credit or debit card. Proceed to the checkout using the PayPal, credit or debit card option, and on the login screen which appears you will be able to select your preferred credit/debit card payment type before finalising your order.

File types.

File types are detailed on the product information pages. For digital stamps you will receive 300dpi jpeg and 300dpi png files, for coloured clipart you will also receive vector eps files compatible with Adobe Illustrator 8 and above, which are also fully scaleable without loss of quality in most popular page layout applications that support eps format.

Most images are suitable for digitizing for embroidery projects (but please note they are not embroidery ready files). Images will be supplied in zip format, so please ensure you have the relevant software installed to un-archive the zipped files. Zip files are optimised for PC use.

Images are available with print-on-demand use for sites including Cafe Press and Zazzle. For all print-on-demand usage, please choose the commercial/no credit required option at point of purchase. See full terms and conditions for further details.

Stamp & Clipart Singles

Selected popular stamps and images are available singly for personal and commercial use.

Receiving your files.

Download links to your purchases will be issued upon successful completion of your order. If you have any problems with the download process, or your order, please contact us. If you do not receive an order confirmation and download links, please check your junk mail inbox and make sure you add mail@sarahparis.co.uk to your email address book, or your order details may be flagged as junk mail. Please note this is an automated process and you have 5 days and 3 attempts to download your files, after which the download link will automatically expire. Please download as soon as possible after receipt of your confirmation email. Due to the digital nature of items, we regret no refunds are available. Please check your system and software compatibility with the file types specified before ordering. We will do our best to resolve any problems where possible.

Please feel free to contact me with any questions or queries about the site, I am always happy to help.